Exciting Opportunity for a Senior IT Incident Management Specialist in Galway for 12 months contract.
It is a 12-month contract and the company offers a flexible hybrid work policy to go to the office for one full week to their office.
Why consider this role:
Continuous professional growth and development
Innovative and dynamic company culture
Exposure to cutting-edge technologies
Role:
In this role you will be responsible for the supervision and handling an unplanned interruption or degradation of an IT Service that causes an impact to business operations directly or indirectly affecting a large number of users, depriving the business of one or more crucial services.
The role will operate as part of a rotational shift that will cover 24/7, and may include weekends and bank holidays, you will be responsible for leading major incidents that fall within your shift.
This in a 4*10-hour weekly shift.
The shift pattern is Wednesday to Saturday inclusive.
You will ensure the incidents are handled within the service level agreement (SLA) timescales; ensure that Major Incidents are resolved and closed without undue delay; ensure all Major Incidents have accurate business impact statements, ongoing actions, detailed recovery plans that are communicated to the correct audience throughout the incident management tool; help the team to coordinate the resolution of high impact Major Incidents to minimise business disruption.
Experience, Skills & Qualifications:
Excellent communication skills
Experience in a similar role
Network, Database, Infrastructure, Application knowledge
Experience of data analysis and trending with ability to identify improvements and actions.
Demonstrated ability to quickly understand sophisticated systems.
Diligent with the ability to follow processes and procedures.
Ability to adapt to changes in processes and services.
Ability to rapidly absorb and understand complex technical situations.
Ability to facilitate conversations with large groups of remote people.
Ability to maintain calm during stressful situations.
Ability to handle and prioritise and tasks and time efficiently.
Find opportunities for improvement within the business processes.
Strong problem-solving skills and the ability to handle on-call responsibilities.
Exceptional written and verbal communication skills.
Outstanding ability to address and resolve complex challenges.
Please note that candidates must be based in Ireland and possess the legal right to work; visa sponsorship is not available.
If this opportunity piques your interest, please reach out via email. Adecco is an equal opportunity employer!
Adecco Ireland is acting as an Employment Business in relation to this vacancy.
Please apply with your CV to:
Natalia Merritt