Deputy Head of Service

𝗝𝗼𝗯 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
The Deputy Head of Service will play a critical role in the strategic and operational management of the service division, focusing on business development, driving standards, and quality management. The ideal candidate will have proven experience in management.

𝗗𝘂𝘁𝗶𝗲𝘀 𝗮𝗻𝗱 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀
𝟭.𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁:
* Develop strategies to expand the sales of our service business.
* Identify and capitalize on new business opportunities to increase market share.
* Collaborate with marketing and sales teams to align service offerings with market needs.

𝟮.𝗗𝗿𝗶𝘃𝗶𝗻𝗴 𝗦𝘁𝗮𝗻𝗱𝗮𝗿𝗱𝘀:
* Ensure all service engineers adhere to company procedures and quality standards.
* Enhance communication between the service team, customers, and other departments to ensure high-quality, consistent service delivery.
* Manage and improve performance across the service team, including setting performance metrics and conducting evaluations.
* Implement and refine systems to improve overall service efficiency and customer satisfaction.

𝟯.𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:
* Drive the expansion of the scope of our ISO 17025 accreditation.
* Ensure compliance with customer and supplier quality requirements.
* Assume roles such as Quality Manager or Deputy Quality Manager, managing aspects of technical and quality oversight.

𝟰.𝗥𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗦𝗮𝗹𝗲𝘀 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴:
* Collaborate with the Head of Sales to refine sales reporting processes to ensure clear distinction and equitable attribution of service and sales figures.
* Develop and implement a reporting system that accurately reflects the individual performance of the service and sales departments, allowing for transparent assessment without masking underperformance.
* Maintain and enhance interdepartmental relationships, ensuring alignment of goals and avoiding conflicting incentives between the service and sales teams.

𝗔𝘁𝘁𝗿𝗶𝗯𝘂𝘁𝗲𝘀 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
* Bachelor's degree in Business Administration, Management, Engineering, or related field.
* Minimum of 3 years of management experience in a service-oriented environment.
* Strong leadership skills and the ability to manage diverse teams.
* Excellent communication and interpersonal skills.
* Experience in implementing and managing quality systems, with a preference for candidates familiar with ISO 17025 standards.
* Demonstrated ability to develop and implement strategic business development plans. Desired Skills
* Strategic thinking with a clear ability to set priorities and deliver results.
* High degree of initiative and independence, but also a team player.
* Strong analytical and problem-solving skills.
* Ability to handle multiple tasks simultaneously and meet tight deadlines.

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.